Terms of service

OVERVIEW

This website is operated by Original Garms Limited trading as OG Kicks. Original Garms Limited is a company registered in England and Wales under number 11889010; the registered office is 19-21 Foubert's Place, London, England, W1F 7QE.

Throughout the site, the terms “we”, “us” and “our” refer to OG Kicks. OG Kicks offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and Services to you.

 

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if the information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

SECTION 4 - PRICES AND AVAILABILITY
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. Prices for our products are subject to change without notice including any promotions or discounts.

All orders are subject to availability. Items in your cart are not reserved and may be purchased by others until your order is confirmed and dispatched.

Please note: A small selection of products may be priced up to 10% higher in-store due to local market conditions and operating costs. The vast majority of our products are priced the same online and in-store.

We take care to ensure all pricing and product details are correct. However, errors may occur. If we discover an error in the price or availability of a product you have ordered, we reserve the right to cancel the order, even after you have received an order confirmation. Any payments made will be refunded in full.

No contract of sale exists until we dispatch the goods.

 

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your device’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Consumers in the United Kingdom have legal rights in relation to goods that are faulty or not as described and may have the right to cancel an order within 30 days of receipt under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These rights are not affected by any of our refund or returns policies.

SECTION 5A - MANUFACTURER WARRANTY

The Company operates as a reseller and is not the manufacturer of any products sold. Any manufacturer warranties, guarantees, or service policies are provided solely by the relevant brand or manufacturer, where applicable. We do not provide any independent manufacturer warranty and do not extend, supplement, or modify any warranty provided by the manufacturer.

We accept no responsibility for the existence, scope, duration, or transferability of any manufacturer warranty. All warranty-related claims, including claims relating to defects covered by a manufacturer’s warranty, must be made directly to the relevant manufacturer in accordance with their terms and procedures.

Where we provide assistance in relation to a manufacturer warranty claim, such assistance is offered on a voluntary basis only and does not create any obligation or liability on our part.

Nothing in this section affects your statutory rights under UK consumer law.

 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

 

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

 

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please ensure you have read and understood our Privacy Policy, which explains how we collect, use, and protect your personal data, and your rights under data protection law.

 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

SECTION 12 - INTELLECTUAL PROPERTY
All content, designs, images, trademarks, and materials on this website remain the property of OG Kicks or its licensors. You may not reproduce, copy, distribute, or use any such materials for commercial purposes without our prior written permission. Unauthorised use of our intellectual property may result in legal action.

 

SECTION 13 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any applicable UK or international laws or regulations; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement.
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law. Your statutory rights as a consumer are not affected.

 

SECTION 15 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless OG Kicks and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

SECTION 16 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

 

SECTION 17 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or we may deny you access to our Services (or any part thereof).

 

SECTION 18 - FORCE MAJEURE

We shall not be liable for any delay or failure to perform our obligations under these Terms where such delay or failure results from circumstances beyond our reasonable control, including but not limited to strikes, lockouts, industrial disputes, transport delays, fires, floods, or governmental actions.

 

SECTION 19 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

SECTION 20 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. Nothing in these Terms affects your rights as a consumer under UK law.

 

SECTION 21 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. Where appropriate, we will notify users of material changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 22 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at team@ogkicks.uk.

WhatsApp Messaging Program Terms and Conditions

Last updated: 4th September 2026

The OG Kicks WhatsApp message program (the “Program”) is operated by Original Garms Ltd (“OG Kicks”, “we”, or “us”). Your use of the Program constitutes your agreement to these terms and conditions (“WhatsApp Terms of Service”) and Privacy Policy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts. We may modify or cancel the Program or any of its features without notice. To the extent permitted by applicable law, we may also modify these WhatsApp Terms of Service at any time and your continued use of the Program following the effective date of any such changes shall constitute your acceptance of such changes.

Program Description

OG Kicks’s WhatsApp marketing program (“Program”) allows opted-in customers to receive promotional and marketing messages from us via WhatsApp at the mobile number they provide. Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing, promotion, payment, delivery and sale of Goods, including checkout reminders, cart reminders, special offers, and other marketing communications.

User Opt In

The Program allows Users to receive WhatsApp messages by affirmatively opting into the Program, such as through online or application-based enrolment forms, by ticking the WhatsApp marketing opt-in box at checkout, or by messaging us first on WhatsApp with a keyword such as “YES” or “JOIN”. By providing your phone number and affirmatively opting in, you agree to receive recurring promotional and marketing WhatsApp messages from and on behalf of OG Kicks at the mobile number you provided.

By participating in the Program, you agree to receive autodialed or system-generated marketing messages at the phone number associated with your opt-in, and you understand that consent is not a condition of purchase. You may make purchases from OG Kicks without signing up for the Program; your participation is completely voluntary.

Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, shipping notifications). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders, sale announcements). All Program messages are delivered via the WhatsApp service.

User Opt Out

You may opt-out of the Program at any time. Reply the single keyword command STOP, STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT to any WhatsApp message we send you. You may also block our WhatsApp account directly from the WhatsApp app, or email team@ogkicks.uk with “WhatsApp Opt-Out” in the subject line. After opting out, you may receive one final confirmation message. No further marketing messages will be sent to your WhatsApp number, unless initiated by you.

You understand and agree that the foregoing options are the only reasonable methods of opting out. You acknowledge that our messaging platform may not recognize and respond to unsubscribe requests that alter, change, or modify the STOP, STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT keyword commands, such as the use of different spellings or the addition of other words or phrases to the command, and agree that OG Kicks and its service providers will have no liability for failing to honor such requests. You also understand and agree that any other method of opting out, including, but not limited to, sending words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

If you have subscribed to other OG Kicks mobile message programs (such as SMS) and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Program support or assistance, reply HELP to any WhatsApp message, or contact team@ogkicks.uk.

We may change the WhatsApp Business account or telephone number we use to operate the Program at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a WhatsApp account or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

Cost and Frequency

Messages are delivered over the WhatsApp service, which uses your mobile data or Wi-Fi connection rather than your carrier’s SMS allowance. OG Kicks does not charge for the messages themselves; however, standard data charges from your mobile carrier or internet service provider may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all data or connectivity charges related to your use of WhatsApp.

Message frequency varies. You may receive up to 2 messages per day, with daily, weekly, and monthly frequency varying at Our discretion. The Program involves recurring mobile messages, and additional messages may be sent periodically based on your interaction with Us.

Sharing with Meta / WhatsApp

To deliver Program messages, your phone number, WhatsApp profile information, and message content are processed by WhatsApp Ireland Limited and Meta Platforms, Inc. as an independent controller, in accordance with the WhatsApp Business Terms and Meta’s privacy policies. We may also share certain information with our service providers as described in our Privacy Policy.

Our Disclaimer of Warranty

The Program is offered on an “as-is” basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by WhatsApp, Meta, your wireless carrier, or your internet service provider. We will not be liable for any delays or failures in the receipt of any messages connected with this Program.

Delivery of WhatsApp messages is subject to effective transmission through the WhatsApp service, your wireless service provider/network operator, and your device and internet connectivity, all of which are outside of Our control. WhatsApp Ireland Limited, Meta Platforms, Inc., and the wireless carriers supported by the Program are not liable for delayed or undelivered messages.

You agree to provide us with a valid mobile number registered with WhatsApp. If you get a new mobile number or stop using WhatsApp on the number you opted in with, you will need to sign up for the Program again with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Program, any errors in such information, and/or any action you may or may not take in reliance on the information or Program.

Participant Requirements

You must have a wireless device of your own, capable of running WhatsApp and connecting via mobile data or Wi-Fi, be a registered WhatsApp user, and be the authorised user of the phone number provided. Not all devices or network connections are supported. Check your device capabilities and WhatsApp’s own terms for specific requirements.

Age Restriction

You must be at least 16 or 18 years of age, depending on the applicable minimum age in your jurisdiction, and the authorised user of the phone number provided. By opting in, you confirm that you meet the applicable age requirement. You may not use or engage with the Platform if you are under the applicable minimum age. If you use or engage with the Platform and are between the minimum age and the age of majority in your jurisdiction, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you meet the applicable age requirement and that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

Prohibited Content

You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:

• Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;
• Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;
• Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;
• Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;
• Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act);
• Any sensitive or special category personal data including racial or ethnic origin data, political opinions data, religious or philosophical belief data, trade union membership data, genetic or biometric data (for the purpose of uniquely identifying a natural person), health data and sex life or sexual orientation data;
• Any personal data of people aged under 18 without parental consent;
• Any content that violates the WhatsApp Business Messaging Policy or Meta’s Commerce Policies;
• Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.

Service Availability and Changes to the Program

The Program is offered “as is.” Message delivery depends on WhatsApp’s service, Meta’s infrastructure, and your device and connectivity. We are not liable for delayed or undelivered messages. We may modify or terminate the Program at any time. Material changes to the Program will be notified to active subscribers in advance via WhatsApp or email where feasible.

Miscellaneous

You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy. We may share certain information with our service providers, including WhatsApp Ireland Limited and Meta Platforms, Inc., as described in our Privacy Policy.

This notice was last updated on 4th September 2026.