FAQs

 How much is delivery?

UK (exc Ireland)
Orders over £100
Orders under £100

 

Free
£5

Europe & Ireland

£15

Worldwide

£25

 

Do you buy trainers/streetwear?
Yes! We offer cash or store credit (valid for 12 months).
We accept both dead stock and pre-loved trainers, but note that pre-loved items need to be in excellent condition.
 
I wish to return my order.
We're very sorry to hear that.
For all returns, please find our instructions here.
 
Are your trainers in UK sizes?
Yes, all our stock is shown in UK sizing.
All trainers are unisex, however if you specifically want a woman's shoe, look out for the W at the end of the name.

 

                                          When will I receive my order?

UK orders are sent by Royal Mail 24hr tracked service.

International orders are sent by Royal Mail International tracked and signed for service. 

Please note orders are delivered Monday to Saturday, excluding Bank Holidays. We cannot accept responsibility for late deliveries due to unforeseen circumstances.

If you haven't received your order after 5 working days (UK orders) please contact us using the email sales@ogkicks.uk and we will look into it for you.

 Do you deliver to university addresses?

Yes we do, but please ensure you provide detailed information such as; room number, name of residency hall, building, block or department.

 Do I need to sign for my delivery? 

Orders from within the UK (exc. Ireland) will not need to be signed for and will be shipped via Royal Mails 24hr tracked service.

 Do I have to pay custom's charges? 

If you're delivery address is outside of the UK, items may be subject to taxes, fees, levies or other charges due to local laws or customs rules. The person placing the order is responsible for all customs costs associated with the import of the items. 

 Any other questions?

For any other questions or inquiries, feel free to email us at sales@ogkicks.uk