FAQs

Are your trainers in UK sizes?
Yes, all our stock is shown in UK sizing.
When will I receive my order?

We aim to deliver all orders made before 3PM the next working day

We ship Monday-Friday using Royal Mail 24 Hour Tracked.

Orders are delivered Monday to Saturday, excluding Bank Holidays.

Do you buy trainers/streetwear?
Yes we offer cash or store credit (valid for 12 months).
We accept both dead stock and pre-loved trainers, but note that pre-loved items need to be in excellent condition.

Why was my card declined?
Across the European Economic Area, it’s mandatory for businesses to implement Strong Customer Authentication (SCA). This requirement aims to make online sales more secure and to protect everyone involved in the payments process.

We implement 3-D Secure on all our payments as an additional security measure to let your issuing bank verify the cardholder’s identity when you’re making an online purchase. This ensures the card is not being used fraudulently and adds an additional layer of security.

Most cards are automatically enabled with 3-D Secure, but please check with your bank if you're unsure or experiencing repeatedly declined payments.

Do you deliver to university addresses?
Yes we do, but please ensure you provide detailed information such as; room number, name of residency hall, building, block or department.

Do I have to pay custom's charges? 
If your delivery address is outside of the UK, items may be subject to taxes, fees, levies or other charges due to local laws or customs rules. The person placing the order is responsible for all customs costs associated with the import of the items. 

How much is delivery?

We offer free UK shipping and £30 across the world.

Any other questions?

For any other questions or inquiries, feel free to email us at team@ogkicks.uk