FAQs

Are your trainers in UK sizes?
Yes, all our stock is shown in UK sizing.

When will I receive my order?

At OG Kicks, we ship all orders Monday through Friday. Orders placed before 2 PM are typically delivered the next working day but please allow up to 2 working days. We ship with Royal Mail and use their 24 Hour Tracked service. Orders are delivered Monday to Saturday, excluding Bank Holidays.

Do you buy?
Yes we buy sneakers, luxury and streetwear. We accept both dead stock and pre-loved, but note that pre-loved items need to be in excellent condition.

Why was my card declined?
Across the European Economic Area, it’s mandatory for businesses to implement Strong Customer Authentication (SCA). This requirement aims to make online sales more secure and to protect everyone involved in the payments process.

We implement 3-D Secure on all our payments as an additional security measure to let your issuing bank verify the cardholder’s identity when you’re making an online purchase. This ensures the card is not being used fraudulently and adds an additional layer of security.

Most cards are automatically enabled with 3-D Secure, but please check with your bank if you're unsure or experiencing repeatedly declined payments.

Do you deliver to university addresses?
Yes we do, but please ensure you provide detailed information such as; room number, name of residency hall, building, block or department.

Do I have to pay custom's charges? 
If your delivery address is outside of the UK, items may be subject to taxes, fees, levies or other charges due to local laws or customs rules. The person placing the order is responsible for all customs costs associated with the import of the items. 

How much is delivery?

We offer free UK shipping and £30 across the world.

Any other questions?

For any other questions or inquiries, feel free to email us at team@ogkicks.uk

Notes about sizing:

Yeezy 350s

We recommend buying the Yeezy 350s half a size up (or a full size if you have wider feet) due to their tighter fit.

Yeezy Slides & Foam Runners

We recommend buying the Yeezy slides and foam runners a full size up to ensure a snug and comfortable fit.

Abbreviations to look out for which will not follow standard sizing:

GS - Grade School: Sneakers made in sizes for children aged around 6 - 10. These also tend to fit adults with smaller feet, but we advise taking half a size up if you’re an adult purchasing these tighter fits. These typically run from a UK 3 to a UK 6.5.


PS - Preschool: Sneakers made in sizes for children aged 3 - 5. These run from a UK Children's 10 to a UK 2.5.


TD - Toddler: Sneakers made in sizes for toddlers. These run from a UK Children's 1.5 to a UK Children's 9.5.


I - Infant: Sneakers made in sizes for Infants. These typically run from a UK Children's 0 to a UK Children's 3.


W - Womens: Sneakers made specifically to fit women's feet. These are typically less wide than the standard shoe fit.

Please note that sizes between brands will fit differently. For example, a size 8 Adidas will not fit the same as a size 8 Nike.