REQUEST A RETURN

You have 14 days from your delivery date to return an item purchased on our website. We can provide a return label with Royal Mail, and £5 will be deducted from your refund to cover the cost of return shipping. If you prefer to make an exchange we will cover all shipping costs.

To start a return, please fill out the return slip included in your box or download one Here to print, and securely package your item with the enclosed form. For full details on our return requirements please see our Refund Policy.

To generate a QR code or a label you can print at home to return your item, please access our Royal Mail portal at this link:

http://www.royalmail.com/track-my-return/create/8261

Drop off your order at your nearest Royal Mail depot, and you can track it with the tracking number provided by Royal Mail. There is an option for Royal Mail to collect the item from you, but there will be an extra charge for this service. 

Once we have received your return, our team will inspect it and process your refund to your original form of payment within 3 business days. Please note it could take up to 5-7 business days for your refund to show in your account, depending on your bank. You will receive an email once we have approved the refund, or if an exchange has been requested you will then receive shipping confirmation of the exchanged item. 

If you have received a faulty item or the wrong item please email us at team@ogkicks.uk with your order number.