Request a return

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy page to request a return.

1. Log in to your account:

  • Enter your email address, and then click Continue.
  • In your email account, open the email sent from our store and copy the six-digit verification code.
  • Return to the online store, and then enter a six-digit verification code.

2. Click the order which contains the item you wish to return.

3. If your order has more than one item, then select the item(s) you'd like to return.

4. Select a reason for the return and add a note for the store.

5. Click Request return.

If your return request is approved and requires shipping, you'll receive an email with shipping instructions and a return shipping label (allow 24 hours). After the product is returned, you'll receive a refund. £5 will be deducted from your refund to cover the cost of the return postage.